FAQs

When is the Promotion Period?

The purchase period is from 02 April 2026 until 15 June 2026. 

You must make a claim online by 30 June 2026 to be eligible.

 

Who can enter the Promotion?

The Promotion is only open to individual Australian and New Zealand residents who are aged 18 years and over and are not employees or immediate family members of employees, of the Promoter or its related companies.

 

What products are eligible and what will I get?

Eligible Product (body or kit)	Gift With Purchase
EOS R3 EOS R1 Cinema EOS C80 Cinema EOS C400	RF24mm F1 4 L VCM Lens Valued at AUD $2,699.40 RRP (Australia) and NZD $2999 RRP (New Zealand).
EOS R6 Mark III EOS R5 EOS R5 Mark II Cinema EOS R5C Cinema EOS C50 Cinema EOS C70	RF 45mm f/1.2 STM Lens Valued at AUD $699 RRP (Australia) and NZD $769 RRP (New Zealand).
EOS R7 EOS R8 EOS R6 Mark II	RF 50mm f/1.8 STM Lens Valued at AUD $389 RRP (Australia) and NZD $429 RRP (New Zealand).

How do I make a claim?

1. Purchase any Eligible Product between 02 April 2026 until 15 June 2026 and keep your receipt and packaging.
   
   
2. Go online to canon.com.au/bonuslens (Australia) or canon.com.nz/bonuslens (New Zealand) to make a claim by 30 June 2026.
   
   
3. Upload a photo of your receipt and a photo of the product serial number. 
   
   
4. Fill in your details including name, phone number, valid email address and physical address

 

What is required on my receipt?

The receipt for the Eligible Product must clearly specify:

• the Eligible Product purchased
• the price of the Eligible Product purchased
• the name of the authorised Canon Australia or New Zealand retailer 
• the purchase date
• the receipt number; and
• that payment for the Eligible Product has been received in full.

If the receipt is missing any of the above information, or is illegible or indecipherable, it will render the claim invalid.

 

Where can I find my product serial number ?

The serial number will generally be 12 digits long.

It can be found in the following locations:

• On the bottom of the camera printed in black, grey or white
• Behind the LCD screen (on some models only)
• On a white sticker on the box your camera came in

 

How many times can I enter?

No more than three (3) Claims may be made per household. 

 

Where will my bonus lens be delivered?

To the address inputted in your claim. Please note PO Box addresses will not be accepted.

 

When will I receive my bonus lens?

We will send the bonus lens to the address provided in the Claim via Registered Post within 28 business days of validation. 

 

Will someone need to sign to accept the delivery of my bonus lens?

Yes.

 

How do I check the status of my claim or track the delivery of my bonus lens?

You can check the status of an existing claim on the claim page, by entering your mobile number and claim ID. Your claim ID can be found in your email confirmation. 

After your claim has been approved, you will receive a delivery tracking number via email within 28 business days of validation to track the delivery of your bonus lens.

 

I am having trouble entering the promotion, what could be wrong?

Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or you have entered it incorrectly, please refer to the error messages that will appear when you try to submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered.

 

Who should I contact if I need further assistance?

For any promotion technical issues or enquiries, please contact our Customer Service Team here.