Check the status of an existing claim

FAQs

When is the Promotion Period?

The Promotion Period starts on 2 January 2026 and closes on 31 March 2026.
Claims must be submitted online by 14 April 2026.

 

Who can enter the Promotion?

The promotion is only open to individual Australian and New Zealand residents who are of the age 18 or over, and who are not employees or immediate family members of employees of Canon or its related companies.

 

What products are eligible?

Purchase an eligible Canon printer or over $60 worth of Canon ink in a single transaction.

 

Eligible Product 

Gift With Purchase 

Printers

G3670 

G3675 

G3690 

G3630 

G3680 

GX6160 

GX7160 

GX4060 

GX3060 

GX2060 

GX1060 

GX5560 

G4670 

G4680 

TR160 

TS5360a 

TR7060a

TS8360BKa

TS9560A

TS9565AVB

TS7760 

TR7860 

TR4660 

TR4665 

TR7660a 

TR8660a

2 x standard movie passes to see a Disney movie valued at RRP of up to $27.50 (movie passes are subject to the terms in clause 22 of terms and conditions).



 

Inks

All Canon inks (see clauses 4 and 5 in terms and conditions). Receipt must show a total of over $60 paid for Canon inks by the Participant.

 

Which purchases are eligible?

To be eligible to submit a Claim, participants must purchase a new Eligible product during the promotion period from an authorised Canon Australia retailer or New Zealand retailer.

For purchases made via Amazon AU, the product must be both sold and shipped by Amazon AU. Claims will not be accepted for products purchased from an affiliated Amazon reseller listed on the Amazon Marketplace.

 

How do I make a claim?

  1. Purchase any eligible product between 2 January 2026 and 31 March 2026 and keep your receipt and packaging.
  2. Go online to canon.com.au/disneyoffer (Australia) or www.canon.co.nz/disneyoffer (New Zealand) to make a claim by 14 April 2026
  3. Upload a photo of your receipt and a photo of the product serial number.  
  4. Fill in your details including name, phone number and valid email address.

 

What is required on my receipt?

The receipt for the eligible product must clearly specify:

  • the eligible product purchased
  • the price of the eligible product purchased
  • the name of the authorised Canon Australia or New Zealand retailer 
  • the purchase date
  • the receipt number; and
  • that payment for the eligible product has been received in full.

If the receipt is missing any of the above information, or is illegible or indecipherable, it will render the claim invalid.

 

How many times can I enter?

The promotion is limited to 1 claim on 1 product per person.

 

What will I receive?

2 x standard movie passes to see any Disney film in a Hoyts cinema in Australia or New Zealand, valued at an RRP of up to $27.50. Please note that movie passes are subject to the terms in clause 22 of the terms and conditions.

 

How do I access my movie passes?

A link to your double movie pass will be emailed to the email provided when you submit your claim. Movie passes can be redeemed in person or online to a Disney movie at HOYTS Cinemas in the country that you are a resident in (either Australia or New Zealand).

 

When do the movie passes expire?

Movie passes will be valid until 31 December 2026.

 

How do I book a Disney movie using my passes?

You can book either in person or online at Hoyts cinemas. Booking fees apply for online redemptions, however you can redeem your movie tickets in cinema to avoid booking fees.

 

Are there any restrictions to the movie passes?

The movie passes cannot be used on Saturdays or Sundays for sessions beginning after 2:00pm local time, nor for any sessions on public holidays.

The movie passes can be used for general admission sessions of each movie only. Upgrade fees will apply for select experiences and seating concepts, applicable at the time of redemption. The Gift With Purchase cannot be upgraded to HOYTS LUX, HOYTS Daybed and/or IMAX sessions and cannot be redeemed for special or group events.

 

What movies can I book to see with the movie passes?

The movie passes are eligible to see Disney and Pixar’s Hoppers, and all Disney movies including (but not limited to) movies by Walt Disney Animation, Disney Pixar, Marvel Studios, Lucas Film, 20th Century Studios, and Searchlight Pictures.

Below is a selection of movies that are eligible -

  • Is This Thing On? 
  • Send Help
  • The Testament of Ann Lee
  • Hoppers
  • The Dog Stars
  • Ready or Not 2: Here I Come
  • The Devil Wears Prada 2
  • The Mandalorian & Grogu

 

I am having trouble entering the promotion, what could be wrong?

Ensure you have entered the correct information in all the fields on the entry form. If you have missed entering information or you have entered it incorrectly, please refer to the error messages that will appear when you try and submit your Claim. You will not be able to submit your Claim until all information requested has been correctly entered.

 

How do I check the status of my claim?

You can check the status of an existing claim on the claim page, by entering your mobile number and claim ID. Your claim ID can be found in your email confirmation.

 

Who should I contact if I need further assistance?

For any promotion technical issues or enquiries, please contact our Customer Service Team here.